Terms and Conditions
Terms and Conditions
- NRIC / Passport, Driving License, Flight Itinerary,
- age from 20- 65,
- show us the same original documents when you pick up the car.
Kindly make FULL PAYMENT upon pick up the car,
Cash, Credit Card and Online Bank Transfer acceptable.
Car rental usage time is less than 24 hours still be charged for the full day rate and additional rent at daily rate. Your total rental rate is calculated based on the information provided at time of reservation. Once confirmation and detail provided, NO CANCELLATION after booking, Booking Fee 15% from total rental will be forfeited.
- NO DRUGS OR ALCOHOL
- Obey the driving law
- No Smoking
- No Durians (except packed)
- No Speeding (speeding in Kuching town area 70km/h , Kuching highway 90km/h. )
- No parking at restricted areas
- No spills
- Eat or drink with care
- No pet
- keep personal items at your own risk.
The hirer are responsible for all parking fees or Traffic/JPJ/MBKS /PDRM fines/compound incurred during the rental period.
The use of car rental is strictly restricted within Kuching town (EXCEPT Puncak Borneo Highland), Kota Samarahan, Serian (until Serian Town). Out of these mentioned areas will be imposed a penalty of RM500 unless obtaining prior permission. NOT ALLOWED drive to outside Malaysia e.g Indonesia.
A non-negotiable charges of RM500 will be imposed if do not notify us or get prior permission for outstation outside Kuching from us.
Do inform 1 day early to get approval for extension of rental. Any extension will be charged accordingly. For extend hour from Rm10-Rm100/hour based on car model. After 5 hour count as 1 day.
– no rebate or refund for early return
Free delivery & drop off at Kuching Airport / Kuching Sentral (bus station). Pick up / drop off will be charges for other locations, rate from rm15-50/way. Delivery charges may vary by location and/or based on real-time traffic conditions.
- compact RM200
- sedan RM200-500
- mpv, suv, 4×4, van RM200-1000
- Refund of Security Deposit will be make upon car return in good condition and clean or after deducting any charges, penalty, police summon and etc.
Additional charge for midnight delivery – RM50/deliver (10pm – 8am)
Fuel (petrol / diesel), fuel level should be maintained at the same level as when hirer pick up the car.
You are responsible for excess not exceed for compact cars RM1,500, sedan cars RM2000, MPV RM2,500 and larger cars RM3,000.
You can waive the excess by purchasing Excess Protection.
- Compact Rm30/day
- Sedan Rm40/day
- Mpv Rm50/day
- 4×4 , Van, Luxury Rm80/day
- Economy Vehicles:
Estimation of repair cost:
- Broken Lights: RM200 - RM2000
- Per Dent: RM100 - RM1500
- Per Scratch: RM100 - RM500
- Per Tyre: RM150 - RM600
Repair cost varies depending on the car type and model.
- The Excess Protection for accident or damage only applicable for collision between two moving cars. Any damage while the vehicle is stationary will be under hirer responsibility and subject to the excess clause as mentioned above. Excess protection does not apply for damage as a result of your illegal, negligence, careless actions, car lost, tyre punctures, bust tire, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories and damages of windows, mirror and undercarriage.
- If the accident or damage to the vehicle is cause by third party vehicle, then the hirer is responsible to get all third-party detail such as vehicle registration number, driver’s name and driving license number. If the claims cannot be made against third party insurance, therefore all damage will be borne by hirer subject to excess clause as mentioned above.
RETURN AND REFUNDS POLICY
Please note that if you cancel your booking after it has been confirmed, your booking fee will be forfeited. However, we understand that plans can change, and we allow customers to change their booking date and time by contacting us via call or WhatsApp. We appreciate your understanding and cooperation in adhering to our refund and returns policy.
